Privacy Policy
Effective date: November 1, 2026
Heyday Clinic Gangnam (the "Clinic", "we", "us") respects your privacy. This Privacy Policy explains what personal information we collect through our website global.heydayclinic.com (the "Website"), how we use and share it, and the choices you have. It applies together with our Terms & Conditions.
1. Personal Information We Collect
When you make, change, or cancel a reservation, we collect only the information needed to provide the service:
| Category | Items |
|---|---|
| Reservation (required) | Nationality, name (as shown on your passport), mobile phone number with country code and/or e-mail address, preferred date and time, selected treatments |
| Reservation (optional) | Requests or notes you enter |
| Verification | One-time verification code sent by text message (SMS) or e-mail (used only for verification and not stored after use) |
| Collected automatically | IP address, browser and device information, access date and time, cookies |
We do not collect sensitive information such as passport numbers or payment card details through the Website.
2. How We Use Your Information
- To receive, confirm, change, and cancel your reservation and to manage your visit
- To verify that the phone number or e-mail address you entered belongs to you
- To send service messages about your reservation (confirmation, change, cancellation, and visit information)
- To respond to your inquiries and to prepare your consultation
- To comply with legal obligations and to prevent fraud or misuse of the Website
- To send marketing information only if you separately agree to receive it (optional)
3. Text Messages (SMS) and E-mail
By entering your mobile phone number and checking the consent box during reservation, you agree to receive text messages from Heyday Clinic Gangnam related to your reservation, such as verification codes, booking confirmations, and changes or cancellations.
- Message frequency varies depending on your reservation activity.
- Message and data rates may apply depending on your mobile carrier.
- You may stop receiving messages at any time by contacting us at heyday@heydayclinic.com or +82-2-2135-6996. Where supported, you may also reply STOP.
- Marketing messages are sent only if you have given separate, optional consent.
Your mobile phone number and SMS consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.
4. Retention and Deletion
We keep your personal information only for as long as needed for the purposes above and delete it without delay once the purpose is fulfilled, unless a longer period is required by law, for example:
- Records of consumer complaints or disputes: 3 years (Act on the Consumer Protection in Electronic Commerce)
- Website access logs: 3 months (Protection of Communications Secrets Act)
Electronic files are deleted using methods that prevent recovery, and printed materials are shredded.
5. Sharing and Outsourcing
We do not sell your personal information and do not provide it to third parties, except where you have agreed or where required by law. To operate the reservation service, we entrust the following tasks to service providers, who may use the information only for the entrusted task:
| Service provider | Entrusted task |
|---|---|
| Vegas Solution | Clinic reservation management system |
| SureM | Sending verification codes and reservation text messages |
| Google LLC (Gmail) | Sending verification codes and reservation e-mails |
| Giantsoft | Website hosting and maintenance |
6. Your Rights
You may at any time request to access, correct, or delete your personal information, request that we stop processing it, or withdraw your consent (including consent to marketing). Please contact us using the details in Section 10. We will respond without undue delay. Withdrawing consent to required items may prevent us from processing your reservation.
7. Cookies
The Website uses cookies to keep your reservation session and to improve the service. You can refuse or delete cookies in your browser settings; however, some features such as online reservation may not work properly.
8. Security
We protect your personal information through measures such as encrypted transmission (HTTPS), restricted access to authorized staff only, and access controls on our systems.
9. Children
Our online reservation service is intended for adults. We do not knowingly collect personal information from children under the age of 14 without the consent of a legal guardian.
10. Contact (Privacy Officer)
- Clinic: Heyday Clinic Gangnam
- Privacy Officer: Keun Taek Lee, CEO
- E-mail: heyday@heydayclinic.com
- Phone: +82-2-2135-6996
- Address: Lobby Floor, K-Square Gangnam 2, 374 Gangnam-daero, Gangnam-gu, Seoul, Republic of Korea
For further help, you may also contact the Personal Information Infringement Report Center (privacy.kisa.or.kr / +82-118).
11. Changes to This Policy
If we change this Privacy Policy, we will post the updated version on this page with a new effective date.